Shipping policy

Shipping Policy

Effective date: July 14, 2026

Made-to-order equipment

All REVITALCORE red light therapy beds, red light therapy panels, hyperbaric chambers, and related commercial equipment are made to order. These products are not held as ready-to-ship inventory.

Standard equipment and equipment made to an approved customer specification—including custom colors, logos, branding, wavelength configurations, accessories, and other approved options—generally follow the same estimated production schedule.

Manufacturing time

Manufacturing is expected to take approximately 30–40 calendar days after:

- Payment has been confirmed;
- REVITALCORE has accepted the order;
- All required product specifications and delivery information have been received; and
- The customer has approved any applicable colors, artwork, logos, configurations, or other custom details.

Manufacturing time is separate from shipping and transit time.

Any requested change made after an order has been approved may extend the manufacturing timeline. REVITALCORE will notify the customer if an approved change is expected to affect the estimated ship date.

Shipping and delivery time

After the equipment has been manufactured, inspected, tested, packaged, and transferred to the carrier, transit typically takes an additional 3–5 weeks.

The estimated total time from confirmed order to delivery is approximately 6-9 weeks.

A product is considered shipped when it has been transferred to the carrier. A shipping estimate is not a guaranteed delivery date unless REVITALCORE expressly provides a written delivery guarantee.

Tracking information, freight documentation, or delivery scheduling information will be provided when available.

Public holidays and possible delays

Manufacturing or transit may be affected by scheduled public holidays, manufacturer closures, quality-control requirements, carrier availability, customs processing, severe weather, port congestion, transportation interruptions, government actions, labor disruptions, or other circumstances outside REVITALCORE’s reasonable control.

When a scheduled holiday or closure is expected to affect an order, REVITALCORE will provide an adjusted estimated ship date before accepting the order whenever reasonably possible.

If we later determine that we cannot ship within the timeframe promised when the order was placed, we will notify the customer, provide an updated estimated ship date.

Customer responsibility for order information

Customers are responsible for reviewing all order information before approving or submitting an order, including:

- Product model;
- Color;
- Wavelength configuration;
- Chamber pressure rating;
- Voltage and plug type;
- Accessories and stands;
- Custom artwork, logos, or branding;
- Delivery address; and
- Site access and installation requirements.

REVITALCORE is not responsible for delays or additional expenses resulting from incomplete or inaccurate information supplied by the customer.

Freight deliveries

Red light therapy beds, hyperbaric chambers, and certain other products may require freight delivery. Freight deliveries typically require a scheduled appointment and an adult signature.

Unless expressly included in the customer’s written quotation, standard freight delivery does not include:

- Inside delivery;
- Lift-gate service;
- Stair or elevator delivery;
- Room placement;
- Unpacking;
- Packaging removal;
- Assembly;
- Electrical work;
- Installation; or
- Training.

Before ordering, the customer is responsible for confirming that all doors, hallways, elevators, loading areas, floors, electrical services, ventilation, and intended installation areas can safely accommodate the equipment.

The customer is responsible for expenses resulting from an incorrect address, inaccessible premises, missed delivery appointment, unavailable recipient, redelivery, storage, special handling, or other site-related delivery issue not caused by REVITALCORE.

Delivery inspection and freight damage

Customers should inspect all equipment and packaging before signing the delivery receipt whenever possible.

If visible damage is present:

1. Photograph the crate, pallet, packaging, shipping labels, and damaged areas.
2. Describe the damage on the carrier’s delivery receipt before signing.
3. Retain a copy of the delivery receipt.
4. Keep all original packaging and shipping materials.
5. Notify REVITALCORE immediately at revitalcoreequipment@gmail.com.

Do not sign a delivery receipt stating that the shipment was received in good condition if visible damage is present.

Concealed freight damage should be reported within 48 hours after delivery. Include the order number, photographs, video when helpful, and a detailed description of the damage.

Customers should not discard, install, modify, repair, or return damaged equipment until REVITALCORE provides instructions.

Failure to document freight damage promptly may affect our ability to submit a carrier claim, but it does not eliminate customer rights that cannot legally be waived.

Refused and unsuccessful deliveries

Do not refuse a shipment solely because it appears damaged unless instructed by REVITALCORE or the carrier. First document the damage on the delivery receipt and contact us.

If a customer refuses conforming equipment, misses a scheduled freight appointment, supplies an incorrect address, or cannot receive the equipment, the customer may be responsible for resulting freight, redelivery, storage, return, handling, and administrative expenses.

International orders

International customers are responsible for confirming that the equipment can be lawfully imported, installed, and operated at the destination.

Unless expressly included in the written order, the customer is responsible for:

- Import duties and taxes;
- Customs and brokerage charges;
- Permits and inspections;
- Destination-country compliance costs; and
- Other government or carrier charges.

Customs and regulatory delays are outside REVITALCORE’s direct control. Refusing to pay applicable import charges does not automatically qualify an order for a refund.

Mandatory consumer rights in the customer’s country remain unaffected.