Return, Cancellation and Refund Policy

Effective date: July 26, 2026

This policy applies to purchases made directly from REVITALCORE through our website or an approved REVITALCORE order process. Different rights and conditions apply depending on the customer’s location, whether the customer is acting as a consumer or business, and whether the product was manufactured to individual specifications.

Nothing in this policy limits rights that cannot lawfully be excluded or restricted.

Requesting a Return or Cancellation

To request a return, cancellation, withdrawal or eligible refund, sign in at:

https://account.revitalcoreequipment.com

Select the applicable order and submit the available return or cancellation request. You may also contact us at revitalcoreequipment@gmail.com.

Submitting a request does not mean that a return has been approved, except where applicable law gives you an unconditional right to withdraw. Do not ship equipment until REVITALCORE provides return instructions.

Made-to-Order and Customized Equipment

REVITALCORE sells red light therapy beds, red light therapy panels, hyperbaric chambers and related equipment. Many products are manufactured after an order is placed. Equipment may also be produced to customer-approved specifications, including custom colors, logos, branding, dimensions, wavelength configurations, voltage, accessories or other individual options.

For United States, business and other eligible international orders, made-to-order and customized equipment is generally final sale and not eligible for change-of-mind returns.

For European Union and United Kingdom consumers, merely manufacturing a standard product after an order is placed does not automatically remove statutory cancellation rights. The statutory exception applies only when the product is made to the consumer’s specifications or is clearly personalized, or when another legal exception applies.

United States Customers

Non-defective made-to-order and customized products sold to United States customers are final sale and are not returnable for buyer’s remorse, change of mind, ordering the wrong configuration, inability to accommodate or install the equipment, failure to verify access or electrical requirements, finding a lower price, or no longer needing the equipment.

A cancellation request may be submitted within 24 hours after the order is placed. Approval is not guaranteed if manufacturing has begun or REVITALCORE has incurred nonrecoverable material, labor, design, supplier or administrative costs.

REVITALCORE may, in its discretion, approve an exceptional return of non-defective equipment. An approved exceptional return:

• Requires prior written Return Merchandise Authorization;

• Must be unused, uninstalled, undamaged, complete and resalable;

• Must include its original crate, packaging, manuals, accessories, cables and components;

• Must follow REVITALCORE’s authorized carrier and shipping instructions;

• Is subject to a 20% restocking fee;

• Is subject to deductions for missing components, damaged packaging, use, installation, damage or reduced resale value; and

• Is shipped at the customer’s expense, including return freight, insurance, brokerage, duties and handling.

Original delivery, white-glove service, installation, financing, customs and third-party service charges are not refundable on a discretionary return.

These restrictions do not limit rights concerning damaged, defective, incorrect or misrepresented goods, applicable warranties, shipment delays or rights that cannot legally be waived.

European Union Consumers

This section applies when a customer is acting as a consumer and the order is delivered to an EU member state. It does not apply to purchases made primarily for business or professional purposes.

Right of Withdrawal

Subject to the exceptions below, an EU consumer may withdraw from an online purchase without giving a reason within 14 days after the day the consumer—or a person designated by the consumer other than the carrier—receives the goods.

If one order is delivered in multiple shipments, the withdrawal period begins after delivery of the last item or shipment.

When the final day falls on a weekend or applicable public holiday, the period extends to the next working day.

A consumer may exercise this right electronically at:

https://account.revitalcoreequipment.com

The consumer may also send an unequivocal withdrawal notice to revitalcoreequipment@gmail.com or use the model withdrawal form at the end of this policy.

After notifying REVITALCORE of withdrawal, the consumer must return the goods without undue delay and no later than 14 days after providing the withdrawal notice.

Return Costs for EU Orders

The consumer is responsible for the direct cost of returning the goods unless REVITALCORE agrees otherwise or applicable law requires REVITALCORE to pay.

Because much of our equipment cannot normally be returned by ordinary post, an estimate of the applicable return freight cost will be provided on the product page, quotation, order documentation or otherwise before the consumer becomes bound by the purchase.

Returns may require specialized freight handling, insurance, crating and customs documentation. Contact REVITALCORE before arranging transportation.

EU Refunds

REVITALCORE will refund eligible payments, including the cost of the least-expensive standard outbound delivery option offered for the order, within 14 days after receiving the withdrawal notice.

REVITALCORE may withhold the refund until it receives the goods or the consumer provides evidence that the goods have been returned, whichever occurs first.

Refunds will be made using the original payment method unless the consumer expressly agrees otherwise and does not incur fees as a result.

No restocking fee applies to a valid EU statutory withdrawal. The consumer may, however, be responsible for diminished value caused by handling or use beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

EU Withdrawal Exceptions

The statutory withdrawal right may not apply to:

• Goods made to the consumer’s specifications;

• Goods that are clearly personalized, including individually branded or specially configured equipment;

• Sealed goods that are unsuitable for return for genuine health-protection or hygiene reasons after the seal has been broken; or

• Other goods or services excluded by applicable law.

A product is not treated as personalized merely because a standard model was manufactured after the order was submitted.

These exceptions do not remove rights concerning goods that are damaged, defective, incorrect, unsafe or not as described.

United Kingdom Consumers

This section applies to consumers receiving an order in the United Kingdom.

Subject to applicable exceptions, a UK consumer may notify REVITALCORE of cancellation within 14 days after receiving the goods, without giving a reason. If an order is delivered in multiple shipments, the period begins after receipt of the last item.

After notifying REVITALCORE, the consumer has another 14 days to return the goods.

REVITALCORE will issue the required refund within 14 days after receiving the returned goods or satisfactory evidence of their return. The refund includes the least-expensive standard outbound delivery charge offered for the order.

The consumer is responsible for direct return costs when informed of that responsibility before purchase. No restocking fee applies to a valid statutory cancellation, although REVITALCORE may deduct for diminished value resulting from handling beyond what would reasonably be permitted in a shop.

The cancellation right may not apply to goods made to the consumer’s specifications, clearly personalized goods, or other legally exempt products.

UK consumers can submit their request at:

https://account.revitalcoreequipment.com

Other International Customers

Unless mandatory local law provides otherwise, made-to-order and customized products delivered outside the United States, European Union and United Kingdom are final sale and are not eligible for change-of-mind returns.

Cancellation requests may be submitted within 24 hours after purchase. Approval depends on whether production has begun and whether REVITALCORE has incurred nonrecoverable costs.

Any exceptional return approved by REVITALCORE may be subject to the conditions, return costs and 20% restocking fee described in the United States section.

Damaged, Defective, Incorrect or Incomplete Equipment

Visible freight damage should be photographed, recorded on the carrier’s delivery document and reported to REVITALCORE as soon as possible. Concealed freight damage should preferably be reported within 48 hours. Other apparent defects, incorrect items or missing components should preferably be reported within seven days.

These reporting periods help preserve freight claims and allow faster assistance. They do not eliminate or shorten statutory, warranty or other rights that cannot legally be limited.

Include:

• Customer name and order number;

• Product name and serial number;

• Photographs of the product and packaging;

• Video when helpful; and

• A detailed description of the problem.

Do not discard packaging, install, modify, repair or return the equipment until REVITALCORE provides instructions, unless retaining the product or packaging would be unsafe.

When a product is confirmed to be damaged, defective, incorrect, incomplete or materially different from the order, REVITALCORE will provide a remedy required by applicable law. Depending on the circumstances, this may include technical support, replacement parts, repair, replacement, exchange, price reduction or full or partial refund.

When REVITALCORE or the manufacturer is responsible for an authorized return, REVITALCORE will arrange or cover reasonable return transportation as required.

Unauthorized Repairs and Modifications

Contact REVITALCORE before arranging repairs, alterations, installation corrections or replacement parts.

Unauthorized work may not be reimbursed and may affect contractual warranty coverage. This does not exclude statutory rights or make warranty coverage conditional on paid branded service where such a restriction is prohibited by law.

Refused Deliveries

Do not refuse a delivery solely because the packaging appears damaged unless instructed by REVITALCORE or the carrier. Photograph the condition and note all visible damage on the delivery document.

If a customer refuses conforming equipment without a legal or authorized reason, resulting freight, storage, redelivery, return and handling costs may be charged to the customer or deducted from an otherwise approved refund where permitted by law.

Shipment Delays

REVITALCORE will provide an estimated shipment or delivery timeframe. If we cannot ship within the promised timeframe, we will provide any notice, cancellation option and refund required by applicable law.

For United States online orders, this includes applicable rights under the FTC Mail, Internet or Telephone Order Merchandise Rule.

Refund Processing

After an authorized return is received and inspected, REVITALCORE will notify the customer of the outcome and any lawful deductions.

Refunds will normally be issued to the original payment method. Bank, card, financing and payment providers may require additional processing time after REVITALCORE initiates the refund.

Statutory refund deadlines for EU, UK and other protected transactions take priority over any general processing estimate.

Warranty Claims

Returns and cancellations are separate from warranty and statutory-conformity rights. Equipment that develops a potentially covered defect after delivery will be evaluated under the applicable product warranty and mandatory consumer law.

Any written warranty provided with a product is in addition to statutory rights and does not replace them.

Business Purchases

Statutory EU and UK consumer withdrawal rights apply only to individuals acting outside their trade, business, craft or profession.

Business and professional purchases are governed by the applicable quotation, order confirmation, commercial agreement, warranty and the made-to-order terms in this policy, subject to mandatory law.

Contact Information

Trading name: REVITALCORE
Physical business address: 10574 Acacia St. Rancho Cucamonga, California 91730
Email: revitalcoreequipment@gmail.com
Customer account and return portal: https://account.revitalcoreequipment.com

Model EU Withdrawal Form

Complete and return this form only if you do not use the electronic customer portal.

To:

REVITALCORE
revitalcoreequipment@gmail.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Product(s): ______________________________

Order number: ___________________________

Ordered on: _____________________________

Received on: ____________________________

Consumer’s name: ________________________

Consumer’s address: ______________________

Consumer’s signature, required only when submitted on paper:

Date: __________________________________